We treat our customers with respect and kindly ask you to respect our rules in return. This is what allows us to keep prices as low as possible. Thank you for understanding!

All products on ruarmy.com are sold in EUR. Where the site shows prices in other currencies, those figures are informational only — billing is always carried out in EUR no matter which warehouse your goods ship from. The built-in exchange-rate tool serves purely as a reference. At checkout, ruarmy.com passes the EUR amount to the payment system (bank), which performs the actual conversion at the rates of Visa, MasterCard, or whichever card network you use. You therefore lose nothing in the currency conversion.

To pay for your order (i.e., when entering card details), you are redirected to the Stripe payment gateway. The connection and all data transmission take place in secure mode over SSL encryption. Where your bank supports 3-D Secure type technologies such as Verified by Visa or MasterCard SecureCode, an additional one-time password may be requested. The payment page supports 256-bit encryption. The confidentiality of the personal data you submit is guaranteed: the details you enter are never passed to third parties, in accordance with the legal requirements for bank card payments and in strict conformity with the rules of MIR, Visa Int., and MasterCard Europe Ltd.

Orders are dispatched by airmail sent directly from Russia — insured international airmail with a tracking number — as well as express air door-to-door delivery.

• We combine shipments and deliver worldwide!
• Delivery time varies by destination and averages roughly 2.5–3 weeks.
• Orders paid with a FREE SHIPPING COUPON may be sent by ground shipping, which can take up to 45 days.

To shield our business from fraudulent buyers, the standard order processing time is set at 9 days. In practice, 80% of orders are processed within 3–5 days. (Please note: the guaranteed processing time is 9 days.)

Certain items (not all) may be shipped in two stages:

• From the factory to ruarmy.com headquarters — 3–6 days
• From ruarmy.com to you — 14–18 days

Tracking numbers appear in the system 1 hour after the parcel is dispatched.

If the item you ordered (a particular size or color) is not available in real time, we place a production order at the manufacturer's warehouse. Production schedules differ from one manufacturer to another, and we will keep you informed about your item's status by email.

There are also rare items needing extra production and processing time (up to 30 days). This concerns:

• Rare colors such as Spectre (SKWO) by SSO/SPOSN
• Special equipment sets such as Molle FSB SPN
• Non-standard sizes (above size 60 or below size 46)

Our prices include no taxes, and nothing is charged beyond the stated product price plus shipping and handling. Should any fees be levied by your local customs or postal office, paying them is your responsibility.

If you need to amend your order details, speed is essential.

• The safest channel for changing your address is our live chat support.
• Because email replies can be delayed, we accept no responsibility for requests submitted after the parcel has shipped.
• An email alone does not guarantee that a change will be made or answered promptly. If you spot an error in your address, contact us via chat right away.

A full refund is possible ONLY before shipment and ONLY for non-customizable items (those without size or color options).

If an article in your order carries options (size, color, or other variations) and has already been dispatched, it cannot be returned — this is a deliberate policy of our store, since any return procedure is costly for us, and this is why we do not accept returns in general.

You may request a return where ruarmy.com is at fault, for example:

• Wrong color, size, item, or quantity sent.

If you ordered several items and received an incorrect quantity, ruarmy.com will ship the missing articles. A refund in this situation is only possible when the missing article is an essential component of a set that cannot be used without it — and in such cases the money is returned only after the item has been sent back.

Every return must be confirmed with a tracking number.

Where the returned item is verified as damaged, we cover the return shipping cost; for the replacement item, however, we pay only standard airmail postage.

Our updated RMA system makes warranty claims easier and covers the following situations:

• Incorrect, defective, damaged, or faulty items.
• Missing parts.
• Simple dissatisfaction with the product.

The system automates the warranty status workflow, giving customers better visibility and more realistic expectations.

Orders are packed and dispatched Monday through Saturday, 9 AM to 5 PM.

• If the goods are in stock and order volume is normal, your parcel ships within 3–5 days (weekends excluded).
• If an item is marked "BACKORDER", the parcel is held until that item is restocked; the expected restocking period is 30 days, though this cannot be guaranteed.

ruarmy.com works with factories directly rather than buying from distributors — this keeps prices low but occasionally leads to stock shortages caused by factory lead times.

To check the status of an order, log into your account from our homepage and click "Your Account" in the top-left corner.

If your parcel is delayed, you should inform us, and we will file an inquiry with our postal operator.

• A replacement or refund becomes possible only after we have waited up to 25 days.
• Should the lost order arrive after you have already received a full refund or a replacement, you must either send the original order back or decline the second parcel.

What Are Cookies?

Like most professional websites, we use cookies — small files downloaded to your device that improve your browsing and shopping experience.

How We Use Cookies

We rely on cookies for several purposes:

• To maintain login sessions and remember your preferences.
• To track newsletter subscriptions and e-commerce transactions.
• To analyze site traffic with Google Analytics.
• To refine advertising via Google AdSense and affiliate programs.
• To support social media interaction on platforms such as Facebook, Twitter, Instagram, and Pinterest.

Cookies can be disabled in your browser settings, though this may affect how the website works.

A product listed on ruarmy.com constitutes an invitation to treat. Placing an item in your cart and completing checkout does not, by itself, create a legally binding purchase contract. The contract is concluded only when you receive the shipping confirmation.

This approach follows:

• Electronic Transactions Bill 1999 (USA)
• Electronic Commerce (EC Directive) 2002 (EU)
• Consumer Protection (Distance Selling) Regulations