When a Return Is Possible

A product qualifies for a return if any of the following applies:

• The item arrived damaged or with a manufacturing defect.
• The goods you received differ from what you ordered.
• The product's color, size, or other specifications don't match your order.

Ways to Start a Return

There are several channels open to you:

• From your account: Sign in to your personal account and open a return in the order history section.
• By email: Write to [email protected] with your order details and the reason for the return.
• By phone: Reach us at +66 96 212-58-35 (we're also reachable via Telegram and WhatsApp).
• Return form: Fill in the return form on our website to submit your request.

Who Pays for Shipping

If the return stems from a mistake on our side at ruarmy.com (for instance, the wrong item was shipped or the product is defective), we will cover the shipping costs in full or ship you a replacement free of charge.

How Refunds Work

Money for returned products goes back through the same payment method you used for the original purchase, namely:

• Debit or credit card
• PayPal

Allow up to 7 business days for the refund to be handled and to show up in your account.

Things to Keep in Mind

• Products being sent back must remain in their original condition and packaging.
• A return has to be opened within 30 days of receiving the product.
• Where the return results from the customer's own mistake (say, a wrong size or color picked), the customer covers the shipping expenses.

Get in Touch

For any questions about returning an item, contact us via:

Email:	[email protected]
Phone:	+66 96 212-58-35
Messengers:	Reachable on Telegram and WhatsApp.