Terms & Conditions
We respect our customers and ask you to respect our rules. Because it helps to keep prices at minimum level. Thank you for your understanding!
PAYMENTS
RuArmy sells product in EUR currency. Any foreign currency exchange rates on RuArmy that are not EUR are indicative only (you WILL be charged in EUR regardless of the warehouse that you purchase from). RuArmy provides the exchange rate tool as a guide only. During the checkout process, RuArmy will pass the price in EUR to payment system (bank) whom will do the exact currency exchange for you according to Visa or MasterCard (or any other payment system) currency exchange rates. You don`t loose nothing on currency exchange.
SECURITY OF PAYMENTS
For payment (entering the details of your card) you will be redirected to the payment gateway of Stripe. Compound with the payment gateway and the transfer of information is carried out in a secure mode using the protocol SSL encryption. If your bank supports the technology of secure Internet payments Verified By Visa or MasterCard SecureCode, you may also need to enter a special password for payment. This site supports 256-bit encryption. Confidentiality of reported personal information Sti provides. The information entered will not be disclosed to third parties, stipulated by the legislation of the Carrying out payments by bank cards is carried out in strict compliance with the requirements of the MIR payment systems, Visa Int. and MasterCard Europe Sprl.
SHIPPING
We useAirmail Shipping directly from Russia by international insured airmail with tracking number and Express Air SHipping Door-to-door.
We combine shipping and ship WORLDWIDE!
Delivery time depends to your location about 2,5-3 weeks*
*if you use FREE SHIPPING COUPON - we can apply ground delivery for your order - awaiting time for this delivery type up to 45 days.
To protect our company from unfair buyers - we set standard handling time 9 days. But really 80% of all order we complete in 3-5 days (NOTE please - guarantee handling time - 9 days).
For some (NOT FOR ALL) items i can make delivery in two steps:
1) Delivery from factory to RuArmy main office - 3-6 days
2) Delivery from RuArmy to you 14-18 days
Track number will be added 1 hour after sending from us to you!
If your item (size or color) not available for real time, we will place order for production unavailable item in manufacturer warehouse. Different manufacturers have a different time of production. You will have information about status your item by-email. Also we have some extra Rare items. For this items - we can take additional time for production and handling - up to 30 days. For example it is all rare colors, like Spectre (SKWO) from SSO/SPOSN company or Special equipment sets, like Set Molle FSB SPN or any other items which we don`t have in our warehouse for real time. The same situation with not standrard sizes more than 60 and lower than 46.
Tax & VAT`s
None of our product pricing includes tax and we do not charge taxes or extra fees on top of our advertised product price and shipping/handling. However, it is your responsibility to pay any fees charged by your local customs or postal office, should they be incurred.
Changes To Orders After Payment
If you would like to change the details on your order you need to act quickly. The safest way to change your address is by contacting us thru our live chat support. Due to the time lag in email responses, we do not accept liability for requests which are not received or read after the parcel has been dispatched.
Simply sending us an email does not constitute an agreement nor does it mean we can act upon your request in time. We strongly urge you to contact us through chat if you find that your address details are incorrect or need to be changed.
RETURNS * REFUNDS
Return with full refund possible ONLY before delivery and ONLY for items without options (like size or color). If any item from your order have options (size or color or other variations) and if this item leave warehouse - return not possible. It is specific of our business. Any return is very expencive procedure - is it reason why we don`t accept all types of returns.
Also you can make any return if i have mistakes with your order from RuArmy store side, like wrong color/size/item/quantity and etc.
If you buy more than one item in one order and it will arrive in wrong quantity RuArmy store will send to you the missing item. Asking for refund in this case possible ONLY if missing item was necesearry part of set and without them usage not possible. In this case RuArmy will make a refund after the goods are returned to the seller.
All Returns must be confirmed by tracking number.
If the returned item is confirmed damaged, we will bear the return postage. However, we will ONLY be responsible for the return postage if you return the item by standard Air Mail. Please also note that we will only be responsible for the regular Air Mail shipping cost of the replacement item.
Introduction To The Return Merchandise Authorization (RMA)
The new RMA is constructed with a simplified user-guide process for Warranty claims: Incorrect, Defective, Damaged, Faulty items, Missing part, and product dissatisfaction. This features automated for the changing of warranty status which enhance customer's awareness of the workflow, and better understanding of customers needs and expectations in a timely manner.
Order Still Saying 'Processing'
Orders are packed and posted from 9am-5pm, Monday to Saturday. Provided your products are in stock & we are not experiencing unusually high order volumes, the package will be sent within 3-5 days except for weekends. However, if you purchased an item that is on 'BACKORDER' your parcel will be held until that item has arrived in stock. The estimated time for replenishment of BACKORDER items is 30 days but has no guarantee. RuArmy deals directly with factories, we do not buy from distributors, this keeps our price lower though it means stock can sometimes be out due to factories lengthy lead times. Please log into your account on the front page by clicking 'Your account' at the top left. In here you will see your order status and any backordered items.
Late and Lost Parcels
If your parcel is late, you must inform us about it and we will submit request to our postal service. After this action we waiting up to 25 days and after you can get new order instead of lost or ask for full refund (by your choice). If lost order will arrive after full refund or sending new order instead of lost, Customer must send first order back to seller or don`t get second parcel.
Cookie Policy
What Are Cookies?
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience at RuArmy and to improve your buying experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionalities and features of this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most. As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.
In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you. Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase. We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Google+, Pinterest, Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Security Concerns
All information we collect is used for the primary purpose of allowing us to improve your customer experience. We will never provide personal information to 3rd parties outside of those trusted companies listed on this page, and great care is taken to ensure that all information is secure and confidential. You will not receive cold calls or junk mail as a result of visiting RuArmy. You can also be assured that this information is completely secure and safe. In fact, some of the cookies are used purely to protect your data and your account.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through our customer support centre info@RuArmy.com
Contract Of Sale
A product viewed on RuArmy is an offer to treat; adding a product to your cart and proceeding through the checkout process does not constitute a legally binding contract of sale. Only once confirmation of shipment has been received has a contract for sale been formed. This is in compliance with the Electronic Transactions Bill 1999 (US) and Electronic Commerce (EC Directive) Regulations 2002 (EU) and Consumer Protection (Distance Selling) Regulations 2000 (EU).
Other Terms & Conditions
RuArmy® is not responsible for typographical errors. RuArmy® reserves the right to cancel any order you have placed if there was a typographical error on the RuArmy® Store concerning the pricing or availability of any item you ordered when you placed the order. RuArmy® reserves the right to change the terms and conditions of sale at the RuArmy® Store at any time. RuArmy® may make changes to any products or services offered at the RuArmy® Store, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the RuArmy® Store with respect to products and services may be out of date, and RuArmy® makes no commitment to update the information provided at the RuArmy® Store with respect to such products and services. RuArmy® reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the RuArmy® Store, or to any portion of the RuArmy® Store, for any reason; (2) to modify or change the RuArmy® Store, or any portion of the RuArmy® Store, and any applicable policies or terms; and (3) to interrupt the operation of the RuArmy® Store, or any portion of the RuArmy® Store, as necessary to perform routine or non-routine maintenance, error correction, or other changes. To the extent permitted by law, all sales at the RuArmy® Store are governed by Hong Kong law, without giving effect to its conflict of law provisions. No RuArmy® employee or agent has the authority to vary any of the RuArmy® Store's policies or the terms and conditions governing any sale. If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.
RuArmy®’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by RuArmy® of any provision or any right it has to enforce these policies, nor shall any course of conduct between RuArmy® and you or any other party be deemed to modify any provision of these policies. These policies shall not be interpreted or construed to confer any rights or remedies on any third parties. The RuArmy® Store provides access to RuArmy® international data and, therefore, may contain references or cross references to RuArmy® products, programs and services that are not announced in your country. Such reference does not imply that RuArmy® in your country intends to announce such products, programs or services.
All payments will be processed on behalf of Private Entrepreneur Afanasenko Mikhail Vladimirovich VAT №781698854680
Referral Program
To redeem referral points, your invitee (the person you invited to sign up on the RuArmy website) must sign up for the first time using your invite link or code at the time of signup.
Your referral points will be added to your account once your invitee completes a purchase initially through the link or code sent to them by you and will appear in your referral page. If your invitee does not complete the initial purchase through the link you sent them, you will not qualify for the referral points. Once your invitee makes the initial purchase through the link,you qualify for the referral points for every subsequent purchase made by the invitee, with or without the link.
The information provided on this web page is intended for informational purposes only and is subject to change and may be updated without notice.
Support Centre
Product Pricing: All prices are subject to change without notice.
Product Specifications: All product descriptions and specifications are subject to change without notice.