This return policy applies to all items purchased from our web store at ruarmy.com.
Please inspect your package upon arrival to ensure you have received the correct items. If any items are missing, retain the original packaging materials, as our shipping department may require photographs of them. Failure to provide original packaging materials may result in the denial of your return or refund request.
If you encounter any issues, please contact us immediately to obtain a Return Merchandise Authorization (RMA) number if necessary.
We provide military-grade protection equipment tested for durability and reliability in real-world combat scenarios. Every piece of gear is engineered to offer superior impact resistance, ensuring safety in high-risk environments. With our extensive range of combat protection equipment, you'll always be prepared for any challenge.
Designed for professionals and tactical enthusiasts, our body armor solutions incorporate cutting-edge materials, such as Kevlar® and ceramic-composite plates, offering the highest level of ballistic resistance. Our bulletproof gear guarantees enhanced mobility while maintaining maximum protection.
If you receive a defective item, we will provide you with an RMA number for return/exchange and the manufacturer's contact information. However, return shipping charges must be discussed directly with the manufacturer, as we do not cover these costs.
Pre-ordered items must be canceled within 24-48 hours. Some manufacturers may charge restocking fees for canceled pre-orders. Please contact us before canceling to check for potential fees.
Custom-made items must be canceled within 48 hours of the initial order. Otherwise, they are subject to a 30-50% restocking fee, depending on the production stage. All returns of custom-made items must be pre-approved and are subject to a 30% restocking fee.
To request an RMA number, you can:
You will receive an email within 24-72 hours containing your RMA number (if applicable) and the return address.
Write your RMA number in large letters next to your return address on the package. This will help expedite the process. RMA numbers are valid for 15 days from the date of issue.
Prepaid shipping is required for all returns. We recommend using carriers such as UPS, FedEx, DHL, or USPS with a return receipt for tracking purposes.
Once your order is received, you have a 30-day window to return it for any reason. After 30 days, refunds or exchanges are at our discretion and depend on the product's condition, warranties, and manufacturer policies.
Upon receiving your authorized return, we will inspect the items to ensure they meet our return policy conditions. If the conditions are met, we will refund the appropriate amount using your original payment method. Please allow up to one week for the refund to appear on your credit card.
| Name: | Sergei Bolshakov |
|---|---|
| Address: | Lai 6, Tartu, Estonia, 51005 |
| Phone: | +66 96 212 5835 |
Please wait for confirmation from us before shipping your return.